The short version

Everything we sell is an intimate, personal-care item, so all sales are final for hygiene reasons. We don't accept returns or exchanges, and we don't refund change-of-mind purchases.

The exception: defective, damaged or wrong item

• Arrived defective, damaged or incorrect? We'll replace it or refund it at our cost.
• Report it within 14 days of delivery. Claims after 14 days, or without photos, may not be eligible.

How to make a claim

Email sales@nnlgroup.co with your order number, a short description of the problem, and photos of the item and the packaging it arrived in. We'll let you know whether it will be replaced or refunded. Approved refunds go back to your original payment method, usually within 5–10 business days.

Warranty

Manufacturing defects after the 14-day window are handled under the product's warranty. See Warranty.

Full legal version

This page is the plain-English summary. The binding version is our Refund policy. Nothing in it limits any rights you have under applicable consumer protection law.