Every piece we carry ships with the manufacturer's standard warranty — typically one to two years against defects in materials and workmanship. Specific terms vary by brand and live on each product page.

We help you file claims with the manufacturer, full stop. Email sales@nnlgroup.co and we will handle the back-and-forth.

How to claim

1. Email sales@nnlgroup.co with your order number and a description of the defect.
2. Include a photo or short video if helpful.
3. We respond within one business day and arrange replacement or refund.

What's not covered

Normal wear and tear, damage from misuse, damage from using incompatible lubricants (silicone lube on silicone toys), unauthorized repair, and theft or loss.