How discreet is the shipping?

Plain brown box. The shipping label lists "NNL Group LLC" as the sender. Your card statement shows NNLG*ONLINE. Nothing on the outside indicates what's inside.

How much is shipping?

USA: $9.95 standard (free over $150), or $18.95 "I Want It Right Away" express at checkout. Canada: $23.99 flat. See the Shipping policy for delivery windows.

Can I return an item?

All sales are final for hygiene reasons, so we don't accept returns or exchanges. If an item arrives defective, damaged or incorrect, email us within 14 days of delivery and we'll replace or refund it at our cost. See Returns.

Where do you ship?

US 50 states + DC + APO/FPO and all Canadian provinces. Wider international coming later. See Shipping.

What materials are safe?

Medical-grade silicone, borosilicate glass, stainless steel, ABS plastic. We don't list anything else. See our Body-safe pledge.

How quiet are the toys you carry?

The quiet-first brands we carry test under 40dB on their highest setting — quieter than a refrigerator. Each PDP lists the manufacturer-published dB rating where available.

Can I email a real person?

Yes — sales@nnlgroup.co. We reply within one business day, always from a real human.