How discreet is the shipping?

Plain brown box. The shipping label lists "NNL Group LLC" as the sender. Your card statement shows NNLG*ONLINE. Nothing on the outside indicates what's inside.

How much is shipping?

USA: $9.95 standard (free over $150), or $18.95 "I Want It Right Away" express at checkout. Canada: $23.99 flat. See the Shipping policy for delivery windows.

Can I return an item?

Unopened items within 30 days. Opened intimate items are final sale, in keeping with industry standards (and FDA guidance). Defective items are replaced at our cost. See Returns.

Where do you ship?

US 50 states + DC + APO/FPO and all Canadian provinces. Wider international coming later. See Shipping.

What materials are safe?

Medical-grade silicone, borosilicate glass, stainless steel, ABS plastic. We don't list anything else. See our Body-safe pledge.

How quiet are the toys you carry?

The quiet-first brands we carry test under 40dB on their highest setting — quieter than a refrigerator. Each PDP lists the manufacturer-published dB rating where available.

Can I email a real person?

Yes — sales@nnlgroup.co. We reply within one business day, always from a real human.