Refund Policy

All sales are final. Because every item we sell is an intimate personal-care product, we do not accept returns or exchanges and we do not issue refunds for change-of-mind purchases, opened or unopened.

Defective, damaged or incorrect items

If your order arrives defective, damaged, or is not the item you ordered, we will replace it or refund it at our cost. Email sales@nnlgroup.co within 14 days of delivery with your order number, a short description of the problem, and photos of the item and the packaging it arrived in. Claims made after 14 days, or without photos, may not be eligible.

Orders not shipped or not delivered

If we cannot ship your order, or it is lost in transit, we will reship it or refund it in full. You may cancel an order for a full refund any time before it ships.

Refund method and timing

Approved refunds go back to your original payment method and usually appear within 5–10 business days.

Your rights

Nothing in this policy limits any rights you have under applicable consumer protection law.

2416315 Alberta Ltd., 6D - 7398 Yonge St, Unit #592, Thornhill ON L4J 8J2 · sales@nnlgroup.co